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Chapter 1, “Introduction to the Personal Computer”: Information technology (IT) is the design, development, implementation, support, and management of computer hardware and software applications. Chapter 2, “Safe Lab Procedures and Tool Use”: This chapter covers basic safety practices for the workplace, hardware and software tools, and the disposal of hazardous materials. Chapter 3, “Computer Assembly—Step by Step”: The first step in the assembly process is gathering the components and completing the computer inventory. Chapter 4, “Basics of Preventive Maintenance and Troubleshooting”: This chapter introduces preventive maintenance and the troubleshooting process. Chapter 5, “Fundamental Operating Systems”: The operating system (OS) controls almost all functions on a computer. Chapter 6, “Fundamental Laptops and Portable Devices”: Laptops, personal digital assistants (PDA), and smartphones are becoming more popular as their prices decrease and technology continues to progress. Chapter 7, “Fundamental Printers and Scanners”: This chapter will provide essential information about printers and scanners. Chapter 8, “Fundamental Networks”: This chapter will provide an overview of network principles, standards, and purposes. Chapter 9, “Fundamental Security”: Technicians need to understand computer and network security. Chapter 10, “Communication Skills”: As a computer technician, you will not only fix computers but also interact with people. Chapter 11, “Advanced Personal Computers”: In your career as a technician, you might have to determine whether a component for a customer’s computer should be upgraded or replaced. Chapter 14, “Advanced Printers and Scanners”: This chapter explores the functionality of printers and scanners. Chapter 15, “Advanced Networks”: This chapter focuses on advanced networking topics, including network design, network component upgrades, and e-mail server installations. Chapter 16, “Advanced Security”: This chapter reviews the types of attacks that threaten the security of computers and the data contained on them. Download ebooks for cisco:IT Essentials: PC Hardware and Software Companion Guide(3rd Edition)
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Chapter 1, “Introduction to the Personal Computer”: Information technology (IT) is the design, development, implementation, support, and management of computer