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Cisco Press-IT Essentials PC Hardware and Software Labs and Study Guide(3rd Edition)

IT Essentials PC Hardware and Software Labs and Study Guide 3rd EditionChapter 1, “Introduction to the Personal Computer”: In this chapter you learn about IT industry certifications and then jump into identifying components of a computer system, including cases and power supplies, internal components, ports and cables, and input and output devices.
Chapter 2, “Safe Lab Procedures and Tool Use”: This chapter covers safe working conditions and procedures along with the tools and software used with personal computer components.
Chapter 3, “Computer Assembly—Step by Step”: In this step-by-step chapter you learn how to safely open the computer case, install the power supply, attach the components to the motherboard, and install the motherboard, internal drives, drives in external bays, and adapter cards.
Chapter 4, “Basics of Preventive Maintenance and Troubleshooting”: This chapter explains the purpose of preventive maintenance and helps you identify the elements of the troubleshooting process.
Chapter 5, “Fundamental Operating Systems”: Covering the fundamentals of operating systems, this chapter explains the purpose of an operating system and compares the limitations and compatibilities of different systems.
Chapter 6, “Fundamental Laptops and Portable Devices”: In this chapter, you learn how to identify external laptop components, comparing and contrasting desktop and laptop components.
Chapter 7, “Fundamental Printers and Scanners”: In this chapter you learn the types of printers and scanners currently available and how to install and configure them.
Chapter 8, “Fundamental Networks”: The principles of networking are explained in this chapter. You learn about the types of networks, basic networking concepts and technologies, and the physical components of a network.
Chapter 9, “Fundamental Security”: You’ll learn why security is so important in this chapter, which describes security threats and identifies security procedures, and learn common preventive maintenance techniques for security.
Chapter 10, “Communication Skills”: To be a good PC technician, it is very important that you have good communication skills. This chapter thoroughly explains the relationship between communication and troubleshooting and describes good communication skills and professional behavior.
Chapter 11, “Advanced Personal Computers”: This chapter begins to move you into more tangible features of the job skills needed in this field. It gives an overview of field, remote, and bench technician jobs and underscores safe lab procedures and tool use.
Chapter 12, “Advanced Operating Systems”: You learn how to select the appropriate operating system based on customer needs, and then how to install, configure, and optimize that operating system.
Chapter 13, “Advanced Laptops and Portable Devices”: Here you learn about the wireless communication methods for laptops and portable devices.
Chapter 14, “Advanced Printers and Scanners”: This chapter describes potential safety hazards and safety procedures associated with printers and scanners.
Chapter 15, “Advanced Networks”: In this chapter you design a network based on the customer’s needs, determining the components for your customer’s network; then you learn how to implement and upgrade that network.
Chapter 16, “Advanced Security”: Going into greater depth, this chapter outlines the security requirements based on customer needs, and you can select security components to implement a customer’s security plan.
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