 Chapter 1 introduces you to CRM and shows how CRM systems such as SugarCRM can increase your business's productivity and profitability, and lead to richer, even more pleasurable business relationships.
Chapter 2 provides the critical business analysis process you need to work your way through to identify, understand, and satisfy the special CRM needs of your business.The business analysis for the RayDoc case study is presented in worksheet format, and then you mark up an analysis worksheet for your own business.
Chapter 3 makes a break from the theoretical, and gets down to the practical |
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Read more about this free ebooks:Packt Implementing SugarCRM - A Practical Guide for Small-Medium Businesses
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 Chapter 1: Collaborative Application Markup Language (CAML) Primer—This chapter provides an introduction to the Collaborative Application Markup Language (CAML), an Extensible Markup Language (XML) dialect used throughout SharePoint for defining content, manipulating searches and search results, and much more.
Chapter 2: Introduction to the SharePoint Object Model—This chapter provides an introduction to writing server-side code that interfaces directly with the SharePoint application programming interface (API).
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Read more about this free ebooks:Microsoft SharePoint 2007 Development Unleashed
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